Subscriptions and refunds

This page explains how the Mentalità Blindata Premium subscription works, what it costs, how to cancel and how to ask for a refund. It forms part of the terms of use.

1. What stays free

No subscription is needed for:

• the full 365-day path and all 12 levels;
• the Pact and daily missions;
• SOS mode;
• the workout plan generator;
• the meal plan generator;
• vice tracking and streaks.

These features do not expire and do not turn into a trial.

2. What Premium adds

• the conversational coach;
• all mental exercises, instead of two;
• unlimited challenges running at once, instead of one;
• extended statistics and the war map;
• detox protocols.

3. Pricing

Prices are in euro, VAT included, for Italy. The price that applies is the one shown on the purchase screen inside the app, because the App Store and Google Play use per-country price tiers and local currency.

There are no activation fees and no cancellation penalties.

4. Automatic renewal

The subscription renews automatically at the end of each period for another period of the same length, and is charged to the payment method linked to your App Store or Google Play account. Renewal continues until you cancel.

5. How to cancel

You cancel through the store, not through the app. Cancellation must happen at least 24 hours before the renewal date, otherwise the next period is charged.

On iPhone and iPad: Settings, tap your name, Subscriptions, select Mentalità Blindata, Cancel Subscription.

On Android: open Google Play, tap your profile icon, Payments and subscriptions, Subscriptions, select Mentalità Blindata, Cancel subscription.

After cancelling, Premium stays active until the end of the period you already paid for. You do not lose your path data: the Premium features simply lock again.

6. Right of withdrawal and refunds

If you are a consumer in the European Union

Directive 2011/83/EU gives a 14-day right of withdrawal for distance contracts. For digital content supplied immediately, that right is lost once performance begins with your express consent and your acknowledgement that the right is lost, which is what happens at the moment of purchase on the stores.

Regardless of that, Apple and Google handle refunds directly, because they collect the payment. Their policies are often more generous than the law requires.

If you are a consumer in Brazil

Article 49 of the Código de Defesa do Consumidor gives a 7-day cooling-off right for distance purchases. The request still goes to the store that collected the payment.

How to request a refund

App Store purchases: go to reportaproblem.apple.com, sign in with your Apple ID, select the purchase and choose the reason.

Google Play purchases: go to play.google.com/store/account/orderhistory, find the order and report a problem, or fill in Google's refund form.

We cannot issue the refund on their behalf, because we do not collect the payment and have no access to your payment details. If the store refuses and you believe the fault is ours, write to support@mentalitablindata.com and we will look at the case.

7. Changing plan

You can switch plans from the store. Apple and Google calculate any remaining credit from the current plan according to their own proration rules.

8. Restoring purchases

If you change phone or reinstall the app, open the Premium screen and use "Restore purchases", with the same App Store or Google Play account you bought with.

9. Price changes

If we raise the price of an active subscription, we notify you in advance according to the store's rules, and the increase only applies after your consent or after you have had the chance to cancel. Prices already paid do not change retroactively.

10. Contact

support@mentalitablindata.com